FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.
  9. Please record the order number for future reference, If you face failed delivery / late delivery / product defect on arrival / product 1st use failure etc, this order number is import reference info.



Q. What are the payment methods available?
keyogenshop offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking)

Online credit card payment via ipay88 - Please note that the name Mobile88.com will appear in your credit card statement and you will receive a notification email from Mobile88. The payment is processed by Mobile88.com Sdn. Bhd. on behalf of keyogenshop.


2. Invoice / Cheque / Offline Bank Transfer

Bank : Hong Leong Bank
Bank Account : 15300709745
Account Name : keyogen trading

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : keyogenshop@gmail.com or fax it to us at +603-31688355

3. Cash  ( self collect on our warehouse )

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at keyogenshop@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
Local products transaction currency will be done in Ringgit Malaysia, Export transaction currency will be done in USD.

Q. How long does the delivery usually takes?
Eventhough some of the deal we provide Free delivery, the delivery are arrange by courier company. we have several courier partner to support us. If customer request us to use specify courier company, there might be some surcharge applied. Courier company collect our goods every Monday to Friday afternoon except public holiday. certain item might face longer restock and repack lead time, we would inform you for further instruction. Our Delivery usually will takes about 1 working day to 5 working day. Please contact keyogenshop@gmail.com if you not receive the goods after 7 WORKING DAYS.

Product availability at keyogenshop web pages may vary from the actual quantity, we would call to inform

In the event of product unavailability, customer has the options of:
(1) advice on the change of goods
(2) proceed with the order and request for partial refund if you are purchase over 1 item
(3) cancel the order and request for full refund
(4) wait for re-stock as per keyogenshop customer service in charge person advice.

Q. What are the delivery charges?
All our post are limited delivery to Peninsular Malaysia only. There is delivery surcharge for Sabah, Sarawak , Langkawi , Labuan or certain island. 

Peninsular Malaysia

Weight Rates (exclusive GST)
Up to 1kg RM7.00
Every additional 1 kg Add RM1.50

For Export order, the delivery charges is case by case depend on delivery way.

Q. What are your cancellation, return and exchange policy?

Cancellation of Orders

All orders which have already pcik up by courier from our warehouse cannot be cancelled or altered. If the item just packed but not yet pick up by courier company and you have good reason to cancel order, we would charge some packing and document preparation surcharge to deduct the refund. our recommendation is choose similar price item for exchange.

Return and Exchange Policy

We regret that Returns and Refunds cannot be accommodated. Please check the following exchange guidelines :

  • Exchanges cannot be accepted on worn, soiled, stained or washed merchandise.
  • The item must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation. Please note that no right of cancellation exists where the item you wish to return is audio, video or computer software products that have been removed from the sealed package in which they were delivered.
  • Discounted / special priced items are final sales and will not be eligible for exchanges
  • All exchange items will have to be sent to us at Customer’s own cost and risk. Customers will have to bear the delivery charges incurred when returning the goods.
  • We recommend items for exchange are sent to us via recorded delivery service to provide you with proof of posting. We cannot be held responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that the items do not get damaged in transit and please insure them if possible. We reserve the right not to accept the return. Our recommend way is come to our warehouse for exchange.
  • Delivery fee for the replacement items is to be borne by the customers. if the exchange is cause by seller wrong send error or product defect on 1st use (within 3 day receive) or product damage during courier, the delivery fee would be borne by keyogenshop.
  • For replacement items of lower value, the excess amount will be credited into customers' accounts with us as shopping points (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make good the difference before we deliver the goods.
  • For branded item, if you have pass our defect on arrival warranty period, you still could claim the defect to brand owner, if you are not sure which or where to claim, please contact keyogenshop@gmail.com ,our customer service in charge would help you.

Damaged Items

We provide defect on arrival warranty. Even our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at keyogenshop@gmail.com or call us on +603-31667855 within 3 days of receiving the product. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost.


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to keyogenshop@gmail.com or call us on +603-31667855 for us to clear your doubts.