Return & Refund Policy

Cancellation of Orders

All orders which have already pcik up by courier from our warehouse cannot be cancelled or altered. If the item just packed but not yet pick up by courier company and you have good reason to cancel order, we would charge some packing and document preparation surcharge to deduct the refund. our recommendation is choose similar price item for exchange.

Return and Exchange Policy

We regret that Returns and Refunds cannot be accommodated. Please check the following exchange guidelines :

Exchanges cannot be accepted on worn, soiled, stained or washed merchandise.
The item must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation. Please note that no right of cancellation exists where the item you wish to return is audio, video or computer software products that have been removed from the sealed package in which they were delivered.
Discounted / special priced items are final sales and will not be eligible for exchanges
All exchange items will have to be sent to us at Customer’s own cost and risk. Customers will have to bear the delivery charges incurred when returning the goods.
We recommend items for exchange are sent to us via recorded delivery service to provide you with proof of posting. We cannot be held responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that the items do not get damaged in transit and please insure them if possible. We reserve the right not to accept the return. Our recommend way is come to our warehouse for exchange.
Delivery fee for the replacement items is to be borne by the customers. if the exchange is cause by seller wrong send error or product defect on 1st use or product damage during courier, the delivery fee would be borne by keyogenshop.
For replacement items of lower value, the excess amount will be credited into customers' accounts with us as shopping points (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make good the difference before we deliver the goods.
For branded item, if you have pass our defect on arrival warranty period, you still could claim the defect to brand owner, if you are not sure which or where to claim, please contact customer_service@keyogenshop.com.my . our customer service in charge would help you.

Damaged Items

We provide defect on arrival warranty. Even our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at customer_service@keyogenshop.com.my within 3 days of receiving the product. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost.

Please return your purchase to the following address:

keyogen trading

8, Jalan Permai 1D/KS09,

Taman Pandamaran Permai,

42000 Port Klang, Selangor D.E. Malaysia

Please contact us at customer_service@keyogenshop.com.my or whatsapp 0162451388 if you have any questions or doubts.

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